FAQ's

1. Can I make online purchases? Are there any terms and conditions?

2. How can I check the status of my order online?

3. Do you accept orders online for international delivery?

4. Can I pay my bill online? How?

5. How many days will it take for my purchased merchandise to be shipped?

6. What is the policy for return/exchange of merchandise?

7. How do I modify or cancel my order?

1. Can I make online purchases? Are there any terms and conditions?

Yes. You can make purchases online. You can shop for our collections via www.poonamrajey.com. Stated below are the terms and conditions while shopping online.

Terms And Conditions:

Delivery is subject to credit card approval.
All prices in this site are quoted in USD.

2. How can I check the status of my order online?

To check on the status of your order, please contact our customer service center. In order to serve you better, please provide your Order ID number.

3. Do you accept orders online for international delivery?

Yes. We are totally dedicated to serving our international customers. Please bear in mind that courier charges will be added.

4. Can I pay my bill online? How?

Yes. If you have a credit card, you can pay your bill online conveniently and securely. In addition, you can pay through cheque/demand draft. We accept Visa, Mastercard, and American Express. Your account will be charged once your order has been shipped. At this time, unfortunately, we cannot accept personal checks, money orders, or any other form of payment.

5. How many days will it take for my purchased merchandise to be shipped?

Shipping dates are subject to stock availability with the maximum time of 25 days. Should one or several items of your order be out of stock, we will contact you to confirm the delivery schedule.

6. What is the policy for return/exchange of merchandise?

We don't permit any returns or cash refund. If for any reason you are dissatisfied with your purchase, you can exchange it for a merchandise of same value or more. You need to send back the merchandise to be exchanged to the customer service center within 7 days of receipt. Goods must be sent back in their original condition including packaging, along with receipt and reason for exchange.

Upon reception of the goods as described above we will refund your credit card at the original selling price of the item(s) returned, excluding shipping cost.

We will contact you upon receipt of the returned merchandise.
Please contact us at customer care if any further queries.

7. How do I modify or cancel my order?

We can cancel your order as long as it hasn't been charged or shipped yet. Once an order has been placed, we are unable to modify it. The order must first be cancelled, and then a new order placed.